You have 14 days to cancel your order. If the order is cancelled before the merchandise is shipped, the customer will not incur any costs. In the event of cancellation once the order has been shipped, the customer will be responsible for the shipping costs, as well as the return shipping costs for said order.
If you wish to exercise your right of withdrawal or cancellation for an order placed in this online store, please contact us within the days following your purchase by email or by phone, and inform us of your intention to return or exchange the product.
To exercise your right of withdrawal: Cancel purchase
You will not need to provide any explanation; any item purchased at NovoMayor25 that is returned in its original packaging, sealed and in perfect condition, will be accepted without further formalities.
You must provide us at all times with the order number and the email address used for the purchase to which the exchange or return refers.
The system will show you the products available for which a withdrawal can be requested, will calculate the applicable period, and will allow you to confirm the request electronically.
Once confirmed, you will receive an acknowledgment of receipt by email with the content of your request, the date, and the time of submission.
The exercise of the right of withdrawal is subject to the terms, conditions, and exceptions provided for in consumer and user regulations.
