FREQUENTLY ASKED QUESTIONS
PAYMENTS
What payment methods can I use?
You can pay by credit card and PayPal.
SHIPPING
What shipping options are available?
We can send your order to your home or workplace, or you can pick it up at the Castellón store.
What are the shipping costs? Do I have a free option?
Don't worry about shipping costs. All shipments are free within the peninsula and the Balearic Islands. We also offer an Express Service option for a cost of €9.90.
RETURNS
I would like to make a return. What can I do?
It is very simple: to make a return, you must first contact us by sending an email to info@novomayor25.com requesting the return. In that email, we would appreciate it if you could indicate the reason for the return so that we can continue to improve.
Once the return is accepted, we will send you an email indicating the easiest and fastest way to return your order.
Check HERE for all the information on returns, exchanges, and refunds
How long do I have to return an item I received?
You have 30 calendar days from the date of delivery.
I have received an item and would like to exchange it for a different size. What should I do?
It's very simple; to make an exchange, you must first contact us by sending an email to info@novomayor25.com requesting the change. In that email, we would appreciate it if you could indicate the reason for the exchange so that we can continue to improve.
Once the exchange is approved, we will send you an email indicating the easiest and fastest way to return your order.
Check our Return Policy for full details on returns, exchanges, and refunds.
I would like to make a return; can I do it at the Castellón store?
Of course! You can come to our store in Castellón to exchange the item you wish; we love seeing you, and if you need a little advice, we'll give it to you too.
How should I return the item?
The product must be exchanged in its original packaging, unused, and with the garment tag attached. If the garment is stained, in poor condition, torn, or washed, Novo Mayor 25 reserves the right to refuse the exchange.
Check the Refund Policy for full details on returns.
Will I get a refund or do I have to exchange it for another one?
No problem! Choose the option you prefer!
Check the Refund Policy for all return information.
OTHER
Where can I use a discount coupon?
You can enter the coupon in your cart when you proceed to checkout, and you will receive the coupon discount.